ServiceNow’s Adopting a Platform Owner Mindset workshop is a 2-day course taught as Instructor-led training (ILT) and Virtual Instructor-led training (VILT) in multiple time zones throughout the world.
Business simulation
A business simulation provides a framing device for the concepts and activities throughout the course. Participants will be “working for” a simulation company as a Platform Owner. They will learn the company’s strategic goals, challenges, and high-level organizational structure. They will then go through three rounds of business challenges involving eleven different scenarios.
Capability bursts
In between simulation moments, participants will focus on building their capabilities as Platform Owners in what the workshop calls capability bursts: focused segments to convey key concepts, generate discussion, and spur skill-building activities.
Engaging discussions
Classroom discussion will occur throughout the course. The workshop is geared toward engaging participants in discussion around the key concepts provided. Participants should expect to be active in the discussion.
Team and individual activities
A variety of skill-building activities and simulation moments occur throughout the workshop, some of which are individually done, and others that are done as part of a small team. Breakout sessions among teams will occur throughout the workshop, introducing a fun collaborative and lightly competitive element to the business simulation.
