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#5343
ITIL® 4 Practitioner: Service Request Management Training
Course 5343
- Duration: 1 day
- Exam Voucher: Yes
- Language: English
- Level: Intermediate
The ITIL 4 Practitioner: Service Request Management practice module is for IT professionals who want to support the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.
This course is part of the ITIL Practice Manager Certification course series.
This course will help you to:
- Establish clear and structured patterns and methods of working
- Reduce costs associated with request handling and fulfillment
- Achieve realistic fulfilment expectations and higher resulting levels of user satisfaction
- Fulfill SLAs with service consumers
- Improve standing or reputation with the service consumer due to higher service quality and clear user expectations
ITIL 4 Service Request Management Delivery Methods
In-Person
Online
Upskill your whole team by bringing Private Team Training to your facility.
ITIL 4 Service Request Management Training Information
In this course, you will receive:
- Official course content and curriculum
- PeopleCert Exam Voucher included
- After-course instructor coaching benefit included
Training Prerequisites
ITIL 4 Foundation Certificate (ITIL® 4 Foundation Training • course 1199) or ITIL 4 Managing Professional Transition Certificate
Certification Information
Exam Information
- 20 questions
- Multiple choice
- 13 out of 20 marks required to pass (65%)
- 30 minutes
- Closed book
Certification Renewal: Starting 2023, all PeopleCert Global Best Practice certifications must be renewed after 3 years.
ITIL 4 Service Request Management Training Outline
In this module, you will learn how to:
- Understand the purpose and description of the ITIL Service Request Management Practice
- Familiarize yourself with the common terms and concepts
- Learn the scope of the Service Request Management Practice Area
- Explain practice success factors
- Identify key metrics
In this module, you will learn how to:
- Apply processes to fulfill the purpose of the practice
- Assess value stream contribution
In this module, you will learn how to:
- Define roles, competencies, and responsibilities
- Understand organizational structure and teams
In this module, you will learn how to:
- Facilitate information exchange
- Implement automation and tooling
In this module, you will learn how to:
- Identify the dependencies of the practice on third parties
- Recognize how partners and suppliers can support the practice
In this module, you will learn how to:
- Evaluate the practice capability levels
- Conduct capability self-assessment
- Develop Service Request Management capability
- Next Steps
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ITIL 4 Service Request Management FAQs
Anyone who is certified in ITIL 4 Foundation and who desires to learn more about Service Request management.
Yes, it will not only recertify any expiring certification, but you will also gain additional certification in the Service Request Management practice.
You will be provided with an exam voucher for the exam and a link to register and schedule your online exam sessions with the PeopleCert web proctoring service. You will take your exams after you have completed your training course. Visit the PeopleCert website for more information on the logistics of taking your web-proctored exam with PeopleCert.