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ITIL® 4 Practitioner: Service Level Management Training

ITIL® 4 Practitioner: Service Level Management Training

Course 1343

Duration: 1 day
Exam Voucher: Yes
Language: English
Level: Intermediate

The ITIL 4 Practitioner: Service Level Management practice module provides best practice guidance on how to set clear, business-based targets for service utility, warranty, and experience, and to ensure that service delivery and use is properly assessed, monitored and managed against these targets.

ITIL 4 Practitioner: SLM Training Delivery Methods

In-Person
Online
Upskill your whole team by bringing Private Team Training to your facility.

ITIL 4 Practitioner: SLM Training Information

In this course, you will learn how to:

Set and manage a shared view of the quality of services between the service provider and the service consumer, aimed at all key stakeholders on both sides.
Monitor and evaluate the actual service quality and continual improvement of the services and agreements.
Translate stakeholder expectations and needs into metrics, then organize and manage the resources appropriately.
Manage ongoing delivery and improvement of services through a well-documented agreement such as the service level agreement (SLA).
Measure, assess and develop the Service Level Management practice capability in their organization by using the ITIL Maturity Model.

Training Prerequisites

ITIL 4 Foundation Certificate (Course 1199) or ITIL 4 Managing Professional Transition Certificate

Necessary Preparation

None

Exam Information

20 questions
Multiple choice
13 out of 20 marks required to pass (65%)
30 minutes
Closed book.

Certification Renewal: Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.

ITIL 4 Practitioner: SLM Training Outline

Learning Objectives

Introduction to Service Level Management

In this module, you will learn how to:

Understand the purpose and description of the ITIL Service Level Management Practice
Familiarize yourself with the common terms and concepts
Learn the scope of the Service Level Management Practice Area
Explain practice success factors
Identify key metrics

Module 2: Value Streams and Processes

In this module, you will learn how to:

Apply processes to fulfill the purpose of the practice
Assess value stream contribution

Module 3: Organizations and People

In this module, you will learn how to:

Define roles, competencies, and responsibilities
Understand organizational structure and teams

Module 4: Information and Technology

In this module, you will learn how to:

Facilitate information exchange
Implement automation and tooling

Module 5: Partners and Suppliers

In this module, you will learn how to:

Identify the dependencies of the practice on third parties
Recognize how partners and suppliers can support the practice

Module 6: Capability Assessment and Development

In this module, you will learn how to:

Evaluate the practice capability levels
Conduct capability self-assessment
Develop Service Level management capability

Module 7: Recommendations for Practice Success

Get This Course $1,182 GOV $1,182

1-day instructor-led training course
Official course content and curriculum
PeopleCert Exam Voucher included
Take2 exam re-sit included (eligible on public events)
After-course instructor coaching benefit included
Available for Private Team Training

#1343

1-day instructor-led training course
Official course content and curriculum
PeopleCert Exam Voucher included
Take2 exam re-sit included (eligible on public events)
After-course instructor coaching benefit included
Available for Private Team Training

#1343

Bring this or any training to your organization
Full-scale program development
Delivered when, where, and how you want it
Blended learning models
Tailored content
Expert team coaching

#1343

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ITIL 4 Practitioner: SLM Training FAQs

Anyone who is certified in ITIL 4 Foundation and who desires to learn more about Service Level management.

Yes, it will not only recertify any expiring certification, but you will also gain additional certification in the Service Level Management practice.

You will be provided with an exam voucher for the exam and a link to register and schedule your online exam sessions with the PeopleCert web proctoring service. You will take your exams after you have completed your training course. Visit the PeopleCert website for more information on the logistics of taking your web-proctored exam with PeopleCert.

For publicly scheduled course events, Learning Tree will set up the Take2 option for all attendees when we order your exam voucher. If you aren’t successful on your first exam, you will be notified by PeopleCert that you are eligible to register for the exam retake.

Though exam vouchers can cost hundreds, there is no additional cost to you to sign up for the Take2 re-sit program. Take2 is an additional complimentary benefit offered to you by Learning Tree.

Yes, you must re-sit the exam within six months of your initial exam.

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