ITIL® 4 Practitioner: Incident Management Training

This ITIL® 4 Foundation Training course is designed to improve service management & prepares you to pass the ITIL 4 Foundation Certification exam.

ITIL 4 FOUNDATIONAL TRAINING, ITIL , ITIL 4 FOUNDATIONAL TRAININGS, ITIL4 FOUNDATION, ITIL4, ITIL4 FOUNDATIONS, ITIL, Foundation Training, service management, certification, end-to-end, operating model, tech-enabled, products, services, technology, IT teams, business strategy, learning options, accredited, course content, curriculum, exam, re-sit, practice exams, prep questions, resources, Learning Paths ITAL, Foudation, serivce, certifcation, end-toend, operatng, modle, prodcts, servces, tehcnology, busniess, stategy, exma, rejusit, practsice, resourses

Master the ITIL Service Desk practice, the single point of contact for all users. Learn about service management, incident resolution, and more.

ITIL 4 Practitioner: Service Desk, Course 5340, ITIL Service Desk practice, incident resolution, service requests, service provider, service desk practice, service management, organizations and people, information and technology, value streams and processes, partners and suppliers, ITIL Service Desk Delivery Methods, In-Person, Online, ITIL Service Desk Information, service desk practices, ITIL 4 Foundation certification, ITIL Service Desk exam, PeopleCert ITIL 4 Continuing Education credits, ITIL Service Desk Training Outline, Module 1: Introduction to ITIL Service Desk Practice, Key Metrics, Module 2: Value Streams and Processes, Value Stream Contribution, Module 3: Organizations and People, Organizational structure and teams, Module 4: Information and Technology, Information exchange, Automation and tooling, Module 5: Partners and Suppliers, software tools, Consulting and advisory, Module 6: Capability Assessment and Development, practice capability levels, Capability self-assessment, Service desk capability development, Module 7: Recommendations for Practice Success, Official PeopleCert Training, Take2 exam re-sit, After-course instructor coaching benefit, ITIL Service Desk FAQs, ITIL 4-utövare: Service Desk, Kurs 5340, ITIL Service Desk-praxis, incidentlösning, serviceförfrågningar, tjänsteleverantör, service desk-praxis, servicehantering, organisationer och människor, information och teknologi, värdeflöden och processer, partners och leverantörer, ITIL Service Desk-leveransmetoder, På plats, Online, ITIL Service Desk-information, service desk-praxis, ITIL 4 Foundation-certifiering, ITIL Service Desk-examen, PeopleCert ITIL 4 Fortsatt utbildningskrediter, ITIL Service Desk-utbildningsöversikt, Modul 1: Introduktion till ITIL Service Desk-praxis, Nyckelmetriker, Modul 2: Värdeflöden och Processer, Värdeflödets Bidrag, Modul 3: Organisationer och Människor, Organisationsstruktur och team, Modul 4: Information och Teknologi, Informationsutbyte, Automatisering och verktyg, Modul 5: Partners och Leverantörer, programvaruverktyg, Konsulttjänster och rådgivning, Modul 6: Bedömning och Utveckling av Förmåga, praxis kapabilitetsnivåer, Självbedömning av förmåga, Utveckling av service desk-förmåga, Modul 7: Rekommendationer för Praxis framgång, Officiell PeopleCert-utbildning, Take2 examen omtag, Efter-kurs instruktörs coaching förmån, ITIL Service Desk-FAQs, organisations, organisation.

This ITIL® 4 course focuses on the integration of different value streams and activities to create, deliver, and support IT-enabled products and services.

ITIL 4, ITIL, Specialist, Create, Deliver, Support, CDS, service management, value streams, IT-enabled products, services, supporting practices, methods, tools, service quality, improvement methods, ITILL, ITIL4, specilist, deliever, suport, managment, valye, enebled, produts, servises, suporting, prctices, methids, qaulity, improovment